Your Privacy Is Our Responsibility
Here is our complete and transparent policy on how your personal information is collected, stored, and protected on the bd899 platform.
Table of Contents
- 1. Introduction & Scope
- 2. Types of Information Collected
- 3. How We Collect Information
- 4. How We Use Your Information
- 5. Sharing Information with Third Parties
- 6. Cookies & Tracking Technologies
- 7. Data Retention & Security
- 8. Your Rights
- 9. Protection of Minors' Information
- 10. Changes to This Policy
- 11. Contact Us
1 Introduction & Scope
Who should read this policy, when, and in what context
About This Policy
bd899 is a trusted online gaming and betting platform serving users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy ("Policy") explains how bd899 collects, processes, stores, and protects your personal information.
This policy applies to the bd899 website, mobile applications, and other digital services. It covers all users who create an account on our platform, play games, make deposits or withdrawals, or contact customer support.
Please read this policy carefully before using our services. If anything is unclear, contact our support team directly.
2 Types of Information Collected
What kinds of information we hold
Identity Information
Information you provide when registering an account includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for verification purposes)
- Current address
- Username and password (encrypted)
Financial Information
Information collected for processing transactions:
- bKash, Nagad, or Rocket account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Gaming Activity Information
Records of your activity on the platform:
- Game play history and duration
- Bet amounts and outcomes
- Bonus claim and usage records
- Preferred games and categories
- VIP level and rewards history
Technical Information
Device and session data collected automatically:
- IP address and geographic location (country level)
- Browser type and version
- Operating system and device information
- Login and logout timestamps
- Page visits and session duration
3 How We Collect Information
How we obtain your information
Main Sources of Data Collection
bd899 collects user information in the following ways:
- Information provided directly: When you create an account, verify your identity, request a deposit or withdrawal, or contact our support team.
- Automated data collection: Your usage patterns on the platform are recorded automatically through cookies, log files, and similar technologies.
- Through third parties: We may receive certain information from payment providers (bKash, Nagad, Rocket, banks) and identity verification services.
- Through game providers: Gaming activity data may be collected from the companies that supply games on our platform.
4 How We Use Your Information
What we do with your information
Service Operations
Your information is used to manage your account, process transactions, provide gaming services, and ensure the overall functionality of the platform.
Verification & Security
Your information is used for fraud prevention, ensuring account security, age verification (21+ confirmation), and regulatory compliance.
Support Services
Your contact history and account information are used to resolve your issues quickly and improve the quality of our 24/7 customer support.
Service Improvement
Aggregated and anonymised data is used to analyse platform performance, develop new features, and improve the overall user experience.
Communications & Notifications
Your contact details are used to send important account updates, transaction confirmations, and relevant promotional information.
Responsible Gaming
Your information is used to monitor your gaming behaviour, take precautionary action when needed, and ensure compliance with responsible gaming guidelines.
5 Sharing Information with Third Parties
When and with whom we share information
Data Sharing Policy
bd899 never sells your personal information to third parties. However, we may share information in the specific circumstances below:
- Payment partners: Information required to process bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment service providers.
- Game providers: Gaming platforms such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited information necessary to operate their games.
- Identity verification services: Trusted third-party services may be used for secure account verification.
- Legal obligations: We may be required to disclose information based on a court order or a lawful request from a competent authority.
6 Cookies & Tracking Technologies
Tracking methods used on the website
Essential Cookies
These cookies are essential for the core functionality of the website. They include maintaining login sessions, ensuring security, and managing form submissions. Disabling these cookies will prevent the service from working properly.
Analytical Cookies
These cookies help us analyse website traffic and understand user behaviour, allowing us to make the platform more user-friendly.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personalised settings, so you do not have to reconfigure them each time you log in.
Managing Cookies
You can disable non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may affect how some features of the platform work.
7 Data Retention & Security
How we keep your information secure
Security Measures
bd899 has implemented industry-standard security measures to protect your information:
- SSL/TLS encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Password hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
- Two-factor authentication: Two-factor authentication is available to provide an extra layer of security for your account.
- Regular security audits: Our systems undergo regular security testing and updates.
- Limited access: Only authorised staff can view your information, and only on a need-to-know basis.
Data Retention Period
We retain your information for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed, information may be kept for a period in the following cases:
- Financial transaction records — as required by law
- For dispute resolution or legal claims
- For fraud prevention and security purposes
Once no longer needed, your information is securely deleted or anonymised.
8 Your Rights as a User
Your control over your information
Right to Access
You can request a copy of the personal information we hold about you at any time. We will provide it within a reasonable timeframe.
Right to Rectification
If your account contains incorrect or outdated information, you can correct or update it. Some changes may require verification.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though legal obligations may mean that not all information can be removed.
Right to Restrict Processing
In certain circumstances you may request that processing of your data be restricted. During this time we will retain the data but will not actively use it.
Right to Object
You may object to marketing communications or certain types of data processing. We will review your objection and take appropriate action.
Right to Data Portability
You may receive your personal data in a structured and machine-readable format, which can be used with another service if needed.
9 Protection of Minors' Information
Policy for those under 21 years of age
Age Restriction
bd899 is a service for adults. To create an account or use services on our platform, you must be at least 21 years of age.
We do not intentionally collect any personal information from anyone under the age of 21. The age verification process at the time of account registration is mandatory.
If we become aware that a person has created an account in violation of the age limit, we will immediately close that account and delete all associated data.
If you believe that a minor is using our platform, please notify us at [email protected].
10 Policy Changes
How we update the policy
Update Process
Due to business needs, new technology, or legal changes, bd899 may periodically revise this privacy policy.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the service after changes are made, you will be considered to have agreed to the updated policy. Therefore, visit this page regularly to stay up to date with the latest policy.
11 Contact Us
For privacy-related questions or complaints
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your data, please contact bd899's support team:
- Email: [email protected]
- Live Chat: 24/7 live chat support is available on the platform — in Bengali and English.
We treat every request with care and try to respond as quickly as possible. Your privacy is very important to us and we are committed to earning your trust.
Enjoy safe gaming at bd899
SSL-secured platform, 24/7 Bengali support, and a responsible gaming environment — your data is safe at bd899.
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